1.    The form concerning the compliant regarding national production, which is obtained from the National Production Protection Directorate, or it can be posted online through the electronic complaints system.
2.    The local industry affairs section at the National Production Protection Directorate, or any authorized party, receives the complaint.
3.    A complaint form is filled accordingly, a serial number is attached and it is registered in the complaints record. 
4.    Contac is made with the person who filed the complaints and meetings are held with them if necessary.
5.    the complained is looked into and a detailed memo is compiled and forwarded to the director, entailing the findings of the probe and recommendations.
6.    The complaint is referred to the concerned section in the directorate.
7.    When it is found that the compliant does not fall under the directorate’s jurisdiction, it is referred to the competent party upon a recommendation by the director.
8.    The findings and recommendations of the probe that does not fall under the directorate’s jurisdiction are followed up on to ensure that proper measures are taken to produce the best results and workable solutions are put forward. 

None